Traditionally, transport, delivery and logistics companies used delivery slips as Proof of Delivery (PoD) that their customers had received the products. Based on this paper slip, an invoice was prepared by the company, after which the billing and payment process was started. This complete cycle from generating PoD slips and creating invoices to initiating the payment process is an area that has tremendous possibilities for improving the revenue of the delivery business.
There are many disadvantages of paper-based PoDs – the risk associated with them is high. They may be entered erroneously, get lost or damaged, leading to delay in the payment process. It usually takes an average of 21 days to receive a PoD and this prolongs the payment cycle.
Today, as customer expectations and demands are on the rise, it’s time for the new and out with the old and slow. Delivery companies cannot afford the delay inherent with paper-based PoDs. The gamechanger here is electronic PoD that is delivered instantly and the latest delivery management solutions provide this feature, empowering companies with rich data that chronicles the entire delivery journey, and eliminates the delay in the payment cycle.
Making the shift to ePoD provides delivery companies with multiple benefits. Unlike vague paper-based PoDs, ePoDs capture a rich history with every delivery. In some cases, this includes visual and auditory proof with electronic signatures, geotags, timestamps and customer remarks. In addition, ePoD enables improved accuracy of data, and complete optimization of the delivery process.
Let’s examine some of the top benefits of ePoD that make it an essential feature for companies in the delivery eco-system.
1. Faster Invoicing and Payment Cycles
The instant, real-time update allows companies to rapidly create and process their invoices after delivery. This naturally leads to faster payments which is a massive improvement for companies who struggle with a lengthy payment cycle. In addition, ePoDs make the tally of deliveries at the end of the month, or some other time-frame, a much smoother and faster process.
2. Eliminate Manual Tasks & Lower Costs
Delivery companies can do away with a lot of unnecessary manual work such as sorting, filing, time slot allocation, and more. Elimination of such manual work largely reduces errors due to manual entry, streamlines operations and minimizes labor costs for the company. Data accuracy also increases drastically, and ePoDs serve as clear record for both invoicing and reference at a future date.
2. Improved Customer Experience
Having an ePoD for digital delivery notes wows the customers, instantly raising the level of customer satisfaction. Impressing customers with impeccable service and delivery, is likely to garner customer loyalty. Customer-centric delivery is a trademark of the latest delivery management systems, and ePoDs that capture customer remarks and feedback are an aspect of this improvement.
With these benefits, the return on investment from ePoD is clear. Investing in a robust delivery management solution can bring in benefits such as scalability, flexibility, and boost revenue, in addition to all the benefits provided by ePoD. Delivery companies can also collect relevant data throughout the dispatch-to-delivery journey, and from these mountains of data, glean meaningful and actionable insights to improve and streamline their delivery operations for greater efficiency and revenue.
If you are interested in a delivery management solution with a rich ePoD feature for your company, IGotIt is the right choice. With IGotIt, an industry leading solution, you can make world-class, secure, timely, and cost-effective deliveries with complete visibility and control. Get in touch with us to know more or to book a demo.