Here's What We Do Better
95% of customers expect to be notified if a delivery is delayed.
In the retail industry there are three things paying customers demand – ease, speed, and convenience. Whether it’s fashion, groceries or furniture, it’s been found that one in seven customers will drop a retailer if they did not enjoy their delivery experience. Delivery is a facet of customer experience. Failures in delivery systems, like the loss of goods (typical with small products), damages (typical of large goods like furniture), or refunds can cost retailers billions of dollars in revenue. Naturally this spells trouble for brands and retailers that cannot meet growing calls for on-demand and on-time delivery. With technology improving every day the expectations of customers are changing too. 95% of customers expect to be notified if a delivery is delayed. Customers are holding retailers increasingly accountable for delivery mishaps. So retailers must either step up and cater to the new demands or fold and close shop.
This is where IGotIt steps in to provide the retail industry with a delivery solution. The needs of the retail industry are specific, and the IGotIt platform is intuitively designed to cater to each of those needs. Through IGotIt, retailers have not only been able to ensure that their deliveries reach on time, but even exceed expectations by delivering earlier than promised. With end-to-end transparency and real-time tracking, it has never been easier to keep customers abreast of where their package is in the delivery pipeline. And as you know, a customer who is aware is better than a customer who isn’t and hits you up with angry panic e-mails!
Through IGotIt, retailers have not only been able to ensure that their deliveries reach on time, but even exceed expectations by delivering earlier than promised.