4 Types of Delivery Data to Build Powerful KPIs

Delivery management is a complex task and managing data generated from delivery operations is a mammoth affair. However, when delivery data is collected and measured accurately, companies can derive powerful intelligence for future improvements. Creating delivery KPIs early can help derive insights that have a powerful impact on the way a business operates.

There are a number of KPIs that can be measured for delivery operations, which provide executives with transformational and high-level insights. This intelligence can be used to assess the performance of delivery operations, logistics efficiency, customer satisfaction, profitability, and more.

Here are four categories of delivery data based on which vital KPIs can be generated for improving your business.

1. Driver Data

The efficiency of drivers in the delivery business directly translates to successful delivery fulfillment and customer satisfaction. Therefore, KPIs on driver data such as time spent on the road, time spent on loading and unloading, time spent on site and more, need to be tracked and monitored. Route planners and route optimization solutions can be used to collect and manage this data.

By gathering data on time spent by drivers at each stage of the delivery process, managers can assess their efficiency individually and on a larger scale. KPIs on driver data can help ascertain if delayed deliveries are due to unnecessary breaks, or if it is due to inefficiency in loading and unloading. The insights obtained from driver data KPIs can help re-train drivers, plan for route optimization, create accurate delivery windows, and increase delivery fulfillment. By reducing dwell time, you save a great deal of lost revenue – as they say: lost time is lost money. Ultimately, better delivery improves customer retention.

2. Fleet Data

Some retailers use multiple delivery providers when they cater to several locations, both domestically and internationally. This means products travel via road, rail, ships, and flights. With huge fleet data in their possession, there is a veritable treasure trove to be explored. KPIs can be used to analyze the performance of fleet location-wise, region-wise, or store-wise. Drill-down stats of each KPI can help delivery providers improve planning for delivery capacity and performance on a granular level.

KPIs on fleet data help delivery operators gain 360-degree visibility into all the fleets, including both in-house and third parties. Some of the KPIs may include average delivery time, operational costs, profitability by fleet category, and more.

3. Customer Satisfaction Data

Data on customer delivery time, costs incurred, items ordered, delivery fulfillment status, items returned, quality and security of delivery, etc., can be used by delivery businesses to derive meaningful insights that improve customer satisfaction. When this data is properly collected and aggregated, delivery executives can identify areas of improvement in order to improve customer loyalty and revenue. Customer satisfaction KPIs include response time, customer retention rate, customer churn rate, satisfaction ratings by store, region category, and more.

4. Financial Data

KPIs derived from financial data give insight into how delivery performance affects revenue flow for the business. Common delivery KPIs that can be built using financial data includes the total cost of goods sold, gross profitability, and revenue generated by store, or fleet, and more. These KPIs also help assess revenue performance based on individual categories (fleet, driver, store, etc.) and ascertain how to improve the bottom-line.

With the right delivery data in place, companies can expect to gain tremendous visibility into overall efficiency, customer satisfaction, and bottom-line growth. The best practice is to define KPIs as early as possible when planning for delivery operations, in order to track operational efficiency, customer satisfaction and more to improve your business for long-term success.

While defining KPIs and tracking them is one aspect of improving delivery operations, the other important aspect is implementing the most suitable delivery management solution for the business. KPI calculations need accurate data, and delivery management solutions play a key role in capturing and analyzing such data.

If you are looking for a robust delivery management solution to meet all your delivery needs, then IGotIt can be of assistance. IGotIt is an industry-leading delivery management system that provides a backbone of efficient delivery. With real-time visibility, rich ePoD that tells you the entire story of the delivery journey and powerful analytics, IGotIt empowers you to ace the delivery game and wow customers. Check out the IGotIt Advantage to see how we can make a difference to your delivery business. Get in touch with us to know more or to book a demo.

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